policy statement

I thoroughly appreciate you choosing the services I offer for your massage and bodywork session.  It is my absolute intention to provide guests with top notch care and the most therapeutic and professional massage possible.  In order to accomplish this, the time scheduled for your massage session is time set aside solely for you.  In my commitment to provide the most outstanding and optimal session to all of my clients, I would like to communicate the following guidelines and policies with you. 

Of course, I understand that unforeseen events occur such as last minute meetings, deadlines, traffic considerations, family births or deaths, sickness and the like.

If you are running late, it helps me a great deal if you call and let me know.  I will do my best to accommodate you if time allows; however, we may have to shorten your session.  Full price will be charged for the actual scheduled time.  In return, I will make every effort to run on time.  If for some reason I can not, I will give you the time back during your massage or adjust the price of the session itself. 

Please let us know if you have time constraints we need to work within.

If you need to reduce your appointment time, reschedule or cancel your massage session for any reason, I kindly ask that you provide at least a 24 hours notice.  This gives us enough time to try and fill your time slot.  For cancellations with less than 24 hours before your scheduled appointment, I will do my best to fill your time slot.  If I am unable to do so or you fail to show up for a scheduled appointment altogether, we reserve the right to charge you, and you agree to pay the full amount for your missed appointment.  If you were planning to redeem a gift certificate and do not show up or provide us with enough notice where I am successfully able to fill your massage time, you agree to forfeit your massage certificate.

Recognizing that I set aside the scheduled time just for you and if you do not show up I as a therapist am not compensated for my time as well as seeing that I do have other clients to consider and a smoothly running business to maintain, I reserve the right to charge for the previously mentioned sessions as well as ask for repeat offenders to guarantee their appointment with a credit card.  Refusal to provide the credit card information in this case will, unfortunately, have to result in the termination of our relationship.

I understand that sometimes emergencies and illnesses do indeed occur.  If you or your children have a medical reason, a death in the family, or some other life altering or emergency type event, please communicate with me as it is at my discretion to waive the appointment fee.  In cases of extreme weather conditions, if you do not feel safe traveling to our office, feel free to call and reschedule your appointment.  There would not charge for this type of cancellation.

 Prior to your first session, you will be required to fill out a health intake form which will include informed consent, office policies, and a HIPAA/communication authorization.  Filling this out prior to your session helps to insure that you are able to receive the full allotment of time for your massage.  You will be asked to sign these documents stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures.  Additionally, you may be asked to update and resign these forms once a year.

I am considered a licensed massage and bodywork practitioner within the state of Illinois.  I hold myself to the highest standards of the professional organization to which I belong including but not limited to the American Massage Therapy Association and the National Certification Board for Therapeutic Massage and Bodywork.  Massage and bodywork therapy is a profession in which the practitioner may apply manual and energetic techniques with the intention of positively affecting the health and well-being of each client.  By signing the informed consent document, you understand that the massage and bodywork you receive is provided for the basic purpose of relaxation and relief of muscular tension. If you experience any pain or discomfort during your session, you will immediately inform the practitioner so that the pressure and/or strokes may be adjusted to your level of comfort. You further understand that massage or bodywork should not be construed as a substitute for medical examination, diagnosis, or treatment and that you should see a physician, chiropractor, or other qualified medical specialist for any mental or physical ailment of which you are aware. You understand that massage/bodywork practitioners are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed as such. Because massage/bodywork should not be performed under certain medical conditions, you affirm that you have stated all your known medical conditions and answered all questions honestly. You agree to keep the practitioner updated as to any changes in your medical profile and understand that there shall be no liability on the practitioner’s part should you fail to do so. You also understand that any illicit or sexually suggestive remarks or advances made by you will result in immediate termination of the session, and you will be liable for the full payment of the scheduled appointment.